Brief Description

Business Process: 4.2.2.14 Manage Off Cycle Bill for External and Misc Charges

Process Type: Sub Process

Parent Process: 4.2.2 CC&B.Manage Bill

Sibling Processes:

•	4.2.2.2 CC&B.Manage Meter Charges

•	CC&B 4.2.2.3 CC&B.Manage Item Charges

•	CC&B 4.2.2.5 CC&B.Manage Loan Charges

•	4.2.2.6 CC&B.Manage Deposit Charges

This process describes Off Cycle Billing for External and Miscellaneous services. This process takes place in the following situations:

•	The utility company provides the service that occurs outside the normal bill cycle process, and needs to generate a bill “Off” cycle for a customer.

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Most bills are produced in a Batch Billing process. If errors are detected, the Bill is saved with an error status for review. The CSR or Authorized User can create Bills manually if required. If a Bill is generated as valid but has missing or incomplete information, the CSR or Authorized User has the ability to modify the bill.

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The Bill contains information about financial activity since the last time the customer was billed. The Bill includes information for Payments, Adjustments, and Bill corrections in addition to the current Bill information. The organization can communicate pertinent information to the customer through the use of Bill messages.

•	When a bill is successfully completed the company makes it available for Customer.